#4) Make Quality Personal

Take pride in the quality of everything you touch and everything you do. Always ask yourself, “Is this my best work?” Everything you touch has your signature and makes a statement about you. Make sure it’s a statement of excellence.

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#2) Do What's Best For The Customer

"In all situations, act in the best interests of our customer, even if it’s to our own detriment. There’s no greater way to build a reputation than to earn the trust of those we serve, and there’s no greater way to build trust than to do what’s right for others. Every day."